Our people are here for you
Our team offers an effective combination of workforce management expertise and deep product knowledge to help you manage the compliance of your people. From a strategic implementation to continuous customer success, we make sure you get the best value out of Sitepass.
How we will help you
Get up and running quickly
We’ll work with you to implement a solution that delivers results — we do the heavy lifting so you can reduce time to value and deploy with confidence.
Simplify the complexity
Onboarding your people can be complicated, but it doesn’t have to be. Work with our customer success team to reduce the complexity and to ensure your delivering the best onboarding experience for everyone you employ.
Were here for everyone you employ
Our team is here to support not only you, but everyone you employ including your contractors. Reduce the time you need to provide support and let us help your people to ensure they can make your business be compliant.
Available to support you in your timezone
Kineo has offices globally with people to support with your implementation in your timezone.
We have the expertise to work as an extension of your team, ensuring our solutions have a strategic impact on your business. Together we can create a frictionless experience for everyone you engage, onboard and manage through Sitepass.
Give us a call
Our customer service team is here to help solve you and your team’s problems, give us a call to chat with our expert team twenty-four hours a day.
Chat with our team
Have a question or need immediate assistance to solve a problem, use our chat service, it’s a fast and effective way to get the help you need.
Source the answers yourself
Find detailed feature information, instructions, step by step guides, and common answers to questions you need answers for with our self-help knowledgebase.
Raise a ticket
If you find a problem or need our help, raise a support ticket with our team, it’s an easy way to get quick resolution for your requests.
Learn quickly through interactive walk throughs
The interactive in system walks thrus ensure you are maximising your setup and getting the most out Sitepass to manage your contractors and people.
Delivering continuous improvement
We’re always looking for ways to improve Sitepass and would love to hear from you. Tell us what you like, what you don’t like, or new features or services we should add that would help you deliver your business objectives.
Real time status of our service
Monitor our infrastructure uptime, receive notification of system events and scheduled maintenance periods or release dates.
Receive notifications of all updates
Subscribe to receive updates on product improvements, new features and browse a history of all changes made to Sitepass.
Training personalised to you
Learn how to get the most out of Sitepass through pre-recorded training webinars, live training events, and even bespoke training tailored to your business needs.
Automate your business processes
Simplify your business processes and how you work through integration. Speak to our team of technical experts, so you can leverage our technology solutions to achieve the automation you need.
We will design a solution around your unique business and workforce management goals. Regardless of where you are in the journey, the complexity of your operations, or how quickly you’re ready to make changes, our customer success manager will partner with you to find the right approach. For further information refer to our support service levels.
Discovery and Solution
We analyse your business current landscape of workforce management and identify the business goals with Sitepass. A tailored solution to meet your objectives and list of requirements will be outlined.
We configure Sitepass workflows, forms, categories, worksites, and training courses that allow your business to achieve its goals with Sitepass.
Personalised hyper care activities to support the rollout, and training delivered to your employees and suppliers.
We ensure the solution is achieving your business objectives and include regular check-in to deliver continuous improvement that align to the changes in your business.
Select the support plan that’s right for your business
Ideal for businesses who can manage Sitepass on their own.
- Fully hosted and monitored 24×7
- Knowledgebase articles
- Phone support
- In system support
- Email support
- Chat support
- Recorded webinar training
- Manage billing and invoicing
- Subscribe to product releases
- Subscribe to system status
For businesses who need personalised ongoing assistance to help with the setup and rollout of Sitepass.
- All standard support features, plus:
- Dedicated client success manager
- System walk throughs
- Configuration check lists
- Configuration and setup support
- Priority case queuing
- Sandbox environment
- Integration and single sign on support
- Personalised webinar training for your administrators
- Implementation assistance, onboarding and training
- Manual invoicing
- Access to beta programs and new features