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Upskilling workers for a digital age is essential for business resilience

17 February 2021

With uncertainty comes opportunity for growth. COVID-19 has both ravaged and strengthened business by forcing change and accelerating digitisation. Experts predicted unprecedented change with the onset of digital transformation and now we are amidst a world where the typical workplace of 2020 bears no resemblance to that of today. 

Interestingly, the 2019 KPMG Global CEO Outlook study reported that 83% of chief executives were not confident that their business could design and implement the future operating models necessary to support digital transformation. This forced action as detailed in KPMG’s recent 2020 whitepaper; Building supply chain resilience through digital transformation. Regional KPMG leaders agreed on the opportunity that has arisen out of the pandemic forcing businesses to rethink and to reset. 

"Now is the time to put a relentless focus on the customer centric, data enabled, digital technology that many companies had good intentions to implement prior to COVID-19, but deferred due to fragmented efforts, legacy systems, or other factors.” 

Investment into advanced technologies across 2021 is a major priority for all industries whether: artificial intelligence (AI), machine learning and or automation. The focus is wholeheartedly towards business resilience. Integrating efficient digital technologies will be significant in streamlining the entire business operation and provides sharper insight for making better business decisions. 

However, systems are only a part of this revitalization. Talent management is essential for growth and upskilling learners is vital for business robustness. Imagine a single tool that can deliver vital business information, work instructions and processes to your entire workforce. 

The strongest force in the workforce landscape is the gig economy and therefore skills gaps are more complex for people leaders to manage. There is a need for wider diversity in the level of skills expected in the workforce along with different approaches needed for employees, contractors and freelancers whether for compliance, onboarding or for upskilling and general professional development. 

Digital learning is an expected part of onboarding and continued workplace development no matter what the industry. It is now commonplace for businesses to operate a single system that can deliver online training to your entire workforce (no matter how they work for you and where they are located) for efficient digital learning your workers need in order to feel informed, engaged and part of the community that makes them shine. 

For further related reading we suggest; Have you Harnessed the Power of the Contingent Workforce? and Flexible working and the need to manage contractors.

Sally Danbury
Sally Danbury

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